Suggested List of Topics for Staff in the Family Health Team Sector in Ontario

Manual Name	Course Name	Type	Remarks
Accessibility Standards and AODA	Accessibility Standards for Customer Service	Orientation
	The Ontario Human Rights Code and the AODA series	Regular/Orientation	Recommend these courses for the management
Accessibility Standards for Customer Service	Accessible Customer Service 2019 (A Module for All Staff) - Surge Learning Inc	Regular	If you have policies for accessibility services, then assign them as well to the staff.
	Accessible Customer Service 2019 Closed Captioning (A Module for All Staff) - Surge Learning Inc	Regular
Fire Safety	There are several courses in the Surge Learning Library under Fire Safety	Regular/Orientation	You can also assign your own policies as part of onboarding – emergency preparedness
Cyber Security	Cybersecurity Awareness & Prevention-2023	Regular
	Malware - Security Awareness Video Updated 2022	Regular	These are the recommended courses just in case you want to assign them
	Multi-factor authentication August 2022	Regular
	Password Security Updated August 2022	Regular
	Phishing: Don't take the bait! Updated 2022	Regular
	Spear Phishing	Regular
	Spotting Phishing Emails	Regular
Hand Hygiene	Public Health Ontario: 4 Moments of Hand Hygiene	Regular
Workplace Bullying	Workplace Bullying and Incivility - 5 Part Series-by Surge Learning- January 2020	Regular/Orientation	You can also assign your own policies as part of onboarding
H&S - Occupational Health and Safety Awareness	WHMIS Part 1 and 2 - WHMIS Regulation and GHS - Developed by Surge Learning December 2019 chapter course	Orientation
Infection Prevention and Control	Infection Prevention and Control Part 2 Module 1 Fundamentals	Regular
	Infection Prevention and Control Part 2 Module 2 Modes of Transmission	Regular
	Infection Prevention and Control Part 2 Module 3 and 4 Routine Practices	Regular
	Infection Prevention and Control Part 2 Module 5 Additional Precautions	Regular	optional
	Putting on Full PPE	Regular
	Taking off Full PPE	Regular
Ministry of Labour	MOL 4 Steps to General Worker Health and Safety Awareness Workbook: Enhanced by Surge Learning	Orientation
	MOL 4 Steps to Worker Health and Safety Awareness Workbook for Health Care Workers Enhanced by Surge Learning	Orientation
	MOL 5 Steps to Health and Safety Awareness for Supervisors Workbook: Enhanced by Surge Learning	Orientation
Privacy and Confidentiality	Privacy and Confidentiality: A Presentation by Surge Learning (Released December 2016)	Regular	If you have your own policies for Privacy and Confidentiality you can assign them as well. These needs to be reviewed annually.
Workplace Violence and Harassment: Provincial Specific Legislation	Workplace Violence and Harassment: by Surge Learning Inc	Orientation	You can also assign your own policies as a part of onboarding for e.g.: Employees Standard of conduct, mission vision values etc.)