Suggested List of Topics for Staff in the Development Services Sector in Ontario
| Manual Name | Course Name | Type | Remarks |
| Accessibility Standards and AODA | Accessibility Standards for Customer Service | Orientation | |
| The Ontario Human Rights Code and the AODA series | Regular/Orientation | Recommend these courses for the management | |
|
Accessibility Standards for Customer Service
|
Accessible Customer Service 2019 (A Module for All Staff) - Surge Learning Inc |
Regular
|
If you have policies for accessibility services, then assign them as well to the staff. |
| Accessible Customer Service 2019 Closed Captioning (A Module for All Staff) - Surge Learning Inc |
Regular
|
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| Cyber Security | Cybersecurity Awareness & Prevention-2023 | Regular | |
| Malware - Security Awareness Video Updated 2022 | Regular |
These are the recommended courses just in case you want to assign them |
|
| Multi-factor authentication August 2022 | Regular | ||
| Password Security Updated August 2022 | Regular | ||
| Phishing: Don't take the bait! Updated 2022 | Regular | ||
| Spear Phishing | Regular | ||
| Spotting Phishing Emails | Regular | ||
| Hand Hygiene | Public Health Ontario: 4 Moments of Hand Hygiene | Regular | |
| Health and Safety Talks | Safe Driving - Safety Talk - Surge Learning - October 2020 PDF | Regular | There are other safety talks as well which we recommend assigning monthly or on alternate months. |
| MSI Prevention - Safety Talk - Surge Learning - August 2020 PDF | Regular | ||
| H&S - Occupational Health and Safety Awareness | WHMIS Part 1 and 2 - WHMIS Regulation and GHS - Developed by Surge Learning December 2019 chapter course |
Regular
|
|
| Infection Prevention and Control | Infection Prevention and Control Part 2 Module 1 Fundamentals | Regular | |
| Infection Prevention and Control Part 2 Module 2 Modes of Transmission | Regular | ||
| Infection Prevention and Control Part 2 Module 3 and 4 Routine Practices | Regular | ||
| Infection Prevention and Control Part 2 Module 5 Additional Precautions | Regular |
optional
|
|
| Putting on Full PPE | Regular | ||
| Taking off Full PPE | Regular | ||
| Ministry of Labour | MOL 4 Steps to General Worker Health and Safety Awareness Workbook: Enhanced by Surge Learning |
Orientation
|
|
| MOL 4 Steps to Worker Health and Safety Awareness Workbook for Health Care Workers Enhanced by Surge Learning |
Orientation
|
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| MOL 5 Steps to Health and Safety Awareness for Supervisors Workbook: Enhanced by Surge Learning |
Orientation
|
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|
Privacy and Confidentiality
|
Privacy and Confidentiality: A Presentation by Surge Learning (Released December 2016) |
Regular
|
If you have your own policies for Privacy and Confidentiality you can assign them as well. These needs to be reviewed annually. |
|
Workplace Violence and Harassment: Provincial Specific Legislation
|
Workplace Violence and Harassment: by Surge Learning Inc |
Orientation
|
You can also assign your own policies as a part of onboarding for e.g.: Employees Standard of conduct, mission vision values etc.) |
| Fire Safety | Fire Safety and Emergency Evacuation by Surge Learning | Regular/Orientation | |
| Fire Extinguisher PASS System (YouTube Video) | Regular | ||
| Abuse Prevention | Power Imbalance and Abuse Prevention: by Surge Learning | Regular | |
| Professional Boundaries and Therapeutic Relationships: A Presentation by Surge Learning | Regular | ||
| Quality Assurance Measures Training | There are 11 modules under this category in the Surge Learning Course Library | Regular/Orientation | |
| Nonviolent Crisis Intervention | Regular | ||
| Emergency Preparedness and Fire Safety | Emergency Codes: A General Overview (Presentation by Surge Learning Inc.) | Regular | |
| Dementia Care/Responsive Behaviours | Dementia and Responsive Behaviours: A Module for all Care Staff and Volunteers (Surge Learning April 2019) | Regular | |
| Medication Administration and Controlled Acts | Topical Medication Administration by Surge Learning - August 2023 | Regular | |
| Nutrition | New Canada's Food Guide and Dietary Guidelines -A module by Surge Learning and Seasons Care – Update Jan 2023 | Orientation/Every 2 years | |
| Nutrition Module 1: Introduction to Food. Good for your Body and Soul by Surge Learning Inc. | Orientation | ||
| Trauma Informed Care | There are 7 modules under this category in the Surge Learning Library | Orientation/Every 2 years |