Suggested Education Requirements for Staff of Long-Term Care Homes in Ontario

REQUIREMENTS FOR ALL STAFF

Requirements	Orientation	Annually	Recommendations	LTC Home Info
Legislation
The Residents’ Bill of Rights (s.3(1) FLTCA)	Yes	Yes	Surge Learning module – Resident Rights Residents’ Bill of Rights Ontario Long Term Care Homes – Module 1 of 2: A Presentation by Surge Learning (Published July 2022) Residents’ Bill of Rights Ontario Long Term Care Homes – Module 2 of 2: A Presentation by Surge Learning (Published July 2022)	Residents’ Bill of Rights
The Long-Term Care Home’s Mission Statement (s.74(1-4) FLTCA)	Yes	Only when changes are made	** custom content	Home’s mission/vision/ values
The Long-Term Care Home’s policy to promote zero tolerance of abuse and neglect of residents (s.3(4), s.24 and s.25 FLTCA)	Yes	Yes	Resident Abuse and Neglect video Power Imbalance video Resident Abuse and Neglect: A Presentation by Surge Learning (Updated September 2022) Power Imbalance and Abuse Prevention: by Surge Learning Inc.	Home’s policy on Resident Abuse and Neglect
The duty under section 24 to make mandatory reports (s.26, s.28 FLTCA)	Yes	Yes	MOHLTC 2022 – Mandatory Reporting and Critical Incidents Requirements: A Presentation by Surge Learning – with Closed Captioning MOHLTC 2022 – Mandatory Reporting Critical Incidents and Whistle-Blower Protection (2 Modules): A Presentation by Surge Learning	Home’s policy on Mandatory Reporting
The protections afforded by (s.30 FLTCA)	Yes	Yes	MOHLTC 2022 – Mandatory Reporting and Whistle-Blower Protection: A Presentation by Surge Learning with Closed Captioning	Home’s policy on Whistle Blowing Protection
The Long-Term Care Home’s policy to minimizing the restraining of residents (s.33, s.34, s.35, s.36, s.37, s.38, s.39 FLTCA)	Yes	Yes	Surge Learning Presentation on Restraints and PASDs: Restraints and PASDs: A Module for Direct Care Staff in LONG TERM CARE ONTARIO ONLY A Presentation by Surge Learning with Closed Captioning	Home’s policy on Minimization of Restraining of Residents
Fire prevention and safety (s.90 FLTCA)	Yes	Yes	General Fire Safety and Emergency Planning Presentation in the Surge Learning Library Fire Safety and Emergency Evacuation by Surge Learning	Emergency Preparedness presentation or policies
Emergency and evacuation procedures	Yes	Yes	General Fire Safety, Emergency Planning and Emergency Codes Emergency and Pandemic Plan by Surge Learning (updated 2022) – Registered Staff & Leadership	Emergency Preparedness
Infection prevention and control (s.23 FLTCA)	Yes	Yes	IPAC Modules: Module 1 Fundamentals, Module 2 Modes of Transmission, Module 3 Routine Practices, Module 4 Routine Practices, Module 5 Additional Precautions	Key IPAC policies and procedures part of IPAC program
Hand hygiene (s.23(2) FLTCA and s.259(2) Reg. 246/22)	Yes	Yes	Just Clean Your Hands Videos and other Hand Hygiene modules available in the Surge Learning Library	Hand Hygiene program and audit tools
Modes of infection transmission (s.23 FLTCA and s.259(2) Reg. 246/22)	Yes	Yes	The IPAC – Infection Prevention and Control modules in the Surge Learning Library: 00 Infection Prevention and Control Part 2 – Module 2 – Modes of Transmission Respiratory Etiquette – Flu Awareness and Prevention - 2023	IPAC training and education
Cleaning and disinfection (s.259(2) Reg. 246/22)	Yes	Yes	Various training modules in the Surge Learning Library	Disinfection protocols for equipment in use by the Client
Use of personal protective equipment (s.259(2) Reg. 246/22)	Yes	Yes	Infection Prevention and Control modules in the Surge Learning Library: Putting on Full PPE Taking off Full PPE	PPE standards under the IPAC program
The licensee’s written procedures for handling complaints and the role of staff in dealing with complaints (s.26, s.27, s.28 FLTCA s.264 and s.265 Reg. 246/22)	Yes	Yes	** custom content – Home’s policy and protocols for handling concerns and complaints Concerns, Complaints and Compliments Module Module 1 – Customer Service Module 2 – Person Centered Care Reporting Requirements in Long-Term Care Homes: Transforming Complaints into Opportunities Annually Customer Service – Annual Refresher	Post Long-Term Care Home Action Line policies and procedures
Safe and correct use of equipment, including therapeutic equipment, mechanical lifts and assistive aids and positioning aids, that is relevant to the staff member’s responsibilities. Education should include cleaning and sanitizing (s.259(2) Reg. 246/22)	Yes	Yes	Vendor specific education on the types of equipment used by the Homes can be uploaded to Surge Learning and available in the Surge Learning Library.	Education and training
How to provide goods and services to people with disabilities. Training to include, purpose of the act, the requirements, how to communicate and interact with a person with disabilities and how to serve and interact with a person who may use an assistive device or service animal or a support person. (Accessibility for Ontarians with Disabilities Act, 2005)	Yes		Various training modules in the Surge Learning Library under the Accessibility Standards and AODA and Accessibility Standards for Customer Service category: Accessible Customer Service 2019 (A Module for All Staff) - Surge Learning Inc	Education and training
Comply with a standard limiting the exposure of a worker to biological, chemical or physical agents as prescribed; (k) where so prescribed, provide a worker with written instructions as to the measures and procedures to be taken for the protection of a worker and (l) carry out such training programs for workers, supervisors and committee members as may be prescribed. (Occupational Health and Safety)	Yes	Yes	Various training modules in the Surge Learning Library: Cold Weather-Related Illness Health and Safety Talks WHMIS Occupational Health and Safety Lifts and Transfers	** custom content that the Home may have relating to the Occupational Health and Safety Act
The Home’s policy and protocols on heat related illness including assessment of all residents (s.23 Reg. 246/22)	Yes	Yes (should be scheduled for May of each year)	Prevention and Management of Hot Weather-Related Illness: A Presentation by Surge Learning	Home’s policies and protocol
Information and instruction that is appropriate for the worker on the contents workplace of the policy and program with respect to workplace harassment and domestic violence (OH&SA)	Yes	Yes	Various training modules in the Surge Learning Library: Workplace Violence and Harassment: by Surge Learning Inc – Bill 132 Workplace Bullying and Incivility 5 Part Series by Surge Learning 2020	Health and Safety policy and procedures If the Home has custom content Surge can upload for you
Worker Awareness training (OH&SA) – one time only	Yes (if no proof that it was taken)		Surge Learning video or MOL presentation available in the Surge Learning Library
Supervisor Awareness training	Yes (if no proof that it was taken)		Surge Learning video or MOL presentation available in the Surge Learning Library
WHMIS training	Yes	No annual requirement	Regular training needs to be provided to staff. WHMIS presentation available in the Surge Learning Library WHMIS – Part 1 & 2 – Cover GHS, New Classifications, new SDS	Education and training on specific chemicals and hazardous substance in use by the Client
Personal Health Information Act	Yes		Privacy Presentation Confidentiality by Surge Learning Other PHIPA modules are available in the Surge Learning Library	Education and training
Cultural Competence and Diversity	Yes	Yes	Long Term Care – Building Cultural Competence in Health Care – Surge Learning 2023 Diversity, Equity and Inclusion at Work – A Module by Surge Learning
Health Care Consent Act	Yes		FOR REGISTERED STAFF: CNO Consent – An overview of Legislation (7:52) available in the Surge Learning Library	Education and training

Direct Care and Medical Staff (9 education areas to consider)

Requirement	Orientation	Annually	Recommendation	LTC Home Info
Infection prevention and control (s.23 FLTCA)	Yes	Yes	Blood Born Pathogens – A Module by Surge Learning – Direct Care Staff Surveillance and Outbreak Management Module 1 and Module 2 for Registered Staff Transmissible Infections – Awareness and Prevention Including Signs and Symptoms
Medication Management	Yes	Yes	Topical Administration Long Term Care – PSW (only if PSWs apply topicals) Glucagon, Severe Hypoglycemia and Unresponsive Hypoglycemia – by Surge Learning High Alert Medications Medication Management Abbreviations	Pharmacy Service Provider
Abuse recognition and prevention (s.7(1) FLTCA)	Yes	Yes	Various training modules in the Surge Learning Library: CNO Abuse Prevention One is One Too Many Part 1 Introduction (5:46 min) plus sections 2 – 7 Professional Boundaries and Therapeutic Relationships – A Presentation by Surge Learning	Resident Abuse recognition and prevention policy
Mental health issues, including caring for persons with Dementia (s.7(2) FLTCA)	Yes	Yes	Training modules in the Surge Learning Library under Mental Health category: Mental Health Module 1 – An Introduction by Surge Learning Mental Health Module 2 – Mental Illness and Caring Strategies	** custom content Home’s orientation materials
Behaviour Management training in techniques and approaches related to responsive behaviours (s.7(3) FLTCA)	Yes	Yes	Various training modules in the Surge Learning Library under the Dementia Care/Responsive Behaviours category: Dementia and Responsive Behaviours – A Module for Care Staff by Surge Learning	Home’s protocols
Restraints – How to minimize and when restraints are required, how to do so in accordance with this Act, training in the application, use and potential dangers of these physical devices. For staff who apply PASDs or monitor residents with PASDs training in the application, use and potential dangers of the PASDs (s.7(4), s.33, s.39 FLTCA)	Yes	Yes	Surge Learning module available in the Library	Home’s policy on minimization of restraining a resident and PASD
Palliative Care (s.6(3), s.7(2), s.12, s.25 FLTCA and s.61 Reg. 246/22)	Yes	Yes	Palliative and End of Life – Part 2 Palliative Care Services by Surge Learning Palliative Care and End of Life – Transition in Care and the Dying Process by Surge Learning	** custom content Home’s policy and programs
Fall prevention and management (s.261(1) Reg. 246/22)	Yes	Yes	Various training modules in the Surge Learning Library under the Falls Prevention category: Falls Prevention Part 1: An Introduction Falls Prevention Part 2: Fall Risk Factors in Seniors Falls Prevention Part 3: Assessment and Interdisciplinary Roles Falls Prevention Part 4: Interventions in Minimizing Risk for Fall and Fall-Related Injuries	** custom content on Home’s policy and protocols
Skin and wound care (s.261(2) Reg. 246/22)	Yes	Yes	Skin Care and Pressure Ulcers for Direct Care Staff A Presentation by Surge Learning Product supplier education	** custom based on service provider in the Home
Continence care and bowel management (s.246(3) Reg. 246(22)	Yes	Yes	Various training modules in the Surge Learning Library under the Resident Care - Continence Care category: Continence Care by Surge Learning – Direct Care Staff – Orientation Continence Care Management Program – Annual Retraining and Reflection by Surge Learning – Direct Care Staff – Annual training	** custom based on service provider in the Home
Pain management including pain recognition of specific and non-specific signs of pain (s.262(4) Reg. 246/22)	Yes	Yes	Various training modules in the Surge Learning Library under the Resident Care - Pain Management and Pain Management category: Module 1 The Pain Experience: A Module for Direct Care Staff by Surge Learning Pain and Cognitive Impairment: Reading the Cues – Direct Care Staff Module 2 Pain Assessment and Management: A Module for Registered Staff Module 3 Pharmacological Pain Management: A Module for Registered Staff

Volunteers (Orientation)

Requirement	Recommendation	LTC Home Info
The Residents’ Bill of Rights (s.3, s.83(a) FLTCA)	Residents’ Bill of Rights module available in the Surge Learning Library Also, a video on the Overview of the Legislation for Volunteers is available in the Surge Learning Library	Residents’ Rights
The Long-Term Care Home’s mission statement (s.83(b) FLTCA)	** custom content	Policies and Procedures
The Long-Term Care Home’s policy to promote zero tolerance of abuse and neglect of residents (s.83(c) FLTCA)	** custom orientation materials (if any) content – Home’s policy as well as the Restraint and PASDs Presentation available in the Surge Learning Library
The duty under section 28 to make mandatory reports (s. 83(d) FLTCA)		Home’s policy and procedure on Complaints/Concerns Mandatory Reporting
Fire safety and universal infection control practices (s.83€ FLTCA)	** custom content – policies – orientation materials (if any)	Emergency Preparedness
Whistle Blower protection (s.30 FLTCA)		Home’s policy on Whistle Blower Protection
Resident safety, including information on reporting incidents, accidents and missing residents and information on wheelchair safety (s.262(1) Reg. 246/22)		** custom content Home’s policy
Emergency and evacuation procedures (s.262(2) Reg. 246/22)		** custom content Home’s policy
Escorting residents (s.262(4) Reg. 246/22)		Home’s policy
Infection prevention and control, including what is set out in subsection 259(2) of the Regulation (s.262(3) Reg. 246/22)	Infection Prevention and Control Program in the Surge Learning Library
Mealtime assistance if the volunteer is to provide such assistance (s.262(5) Reg. 246/22)	Pleasurable Dining module available in the Surge Learning Library	** custom content – Home’s policy including hands on training
Communication techniques to meet the needs of the residents (s.262(6) Reg. 246/22)		** custom content – Home’s protocols
Techniques and approaches to respond to the needs of residents with responsive behaviours (s.262(2) Reg. 246/22)	Various modules in the Surge Learning Library	** custom content – Home’s protocols
WHMIS training	Regular training needs to be provided to volunteers. WHMIS Presentation in the Surge Learning Library WHMIS – Part 1 & 2 – Covers GHS, New Classifications, new SDS in the Surge Learning Library	Education and training on specific chemicals and hazardous substance in use by the Client
AODA training	Training to be provided. AODA modules available in the Surge Learning Library	Included in the Orientation program

Training learning needs must be conducted annually. The further training needs identified by the assessments shall be addressed in the manner the licensee considers appropriate. (s.9 FLTCA and s.260(a)(b) Reg. 246/22).

This survey can be done in Surge Learning, and it is totally customizable to meet the needs of each client. The Summary report provides the Education Lead guidance and direction for the development of the Education and training program.