| Manual Name | Course Name | Type | Remarks |
| Accessibility Standards and AODA | Accessibility Standards for Customer Service | Orientation | |
| The Ontario Human Rights Code and the AODA series | Regular/Orientation | Recommend these courses for the management | |
|
Accessibility Standards for Customer Service
|
Accessible Customer Service 2019 (A Module for All Staff) - Surge Learning Inc |
Regular
|
If you have policies for accessibility services, then assign them as well to the staff. |
| Accessible Customer Service 2019 Closed Captioning (A Module for All Staff) - Surge Learning Inc |
Regular
|
||
| Body Mechanics, Lifts and Transfers and Ergonomics | General Lifting, Body Mechanics, and Back Care with Closed Captioning: A Module by Surge Learning (July 2023) | Regular | |
| Cyber Security | Cybersecurity Awareness & Prevention-2023 | Regular | |
| Malware - Security Awareness Video Updated 2022 | Regular |
These are the recommended courses just in case you want to assign them |
|
| Multi-factor authentication August 2022 | Regular | ||
| Password Security Updated August 2022 | Regular | ||
| Phishing: Don't take the bait! Updated 2022 | Regular | ||
| Spear Phishing | Regular | ||
| Spotting Phishing Emails | Regular | ||
| Hand Hygiene | Public Health Ontario: 4 Moments of Hand Hygiene | Regular | |
| Health and Safety Talks | Safe Driving - Safety Talk - Surge Learning - October 2020 PDF | Regular |
There are other safety talks as well which we recommend assigning monthly or on alternate months. |
| Safe Use of Equipment - Safety Talk - Surge Learning - August 2020 PDF | Regular | ||
| MSI Prevention - Safety Talk - Surge Learning - August 2020 PDF | Regular | ||
| Home Care Safety | Safety in Home Care - Working Alone-by Surge Learning Inc-February 2020 |
Regular
|
|
| H&S - Occupational Health and Safety Awareness | WHMIS Part 1 and 2 - WHMIS Regulation and GHS - Developed by Surge Learning December 2019 chapter course |
Orientation
|
|
| Infection Prevention and Control | Infection Prevention and Control Part 2 Module 1 Fundamentals | Regular | |
| Infection Prevention and Control Part 2 Module 2 Modes of Transmission | Regular | ||
| Infection Prevention and Control Part 2 Module 3 and 4 Routine Practices | Regular | ||
| Infection Prevention and Control Part 2 Module 5 Additional Precautions | Regular |
optional
|
|
| Putting on Full PPE | Regular | ||
| Taking off Full PPE | Regular | ||
| Lift and Transfer Equipment | Mechanical Lifts and Client Handling 4 Part Series July 2018 (contains 4 courses) | Regular |
You can assign these courses if your employee(s) are going to use the mechanical lift. |
| Mechanical Lifts and Client Handling Part 1: An Introduction (July 2018) | Regular | ||
| Mechanical Lifts and Client Handling Part 2: Pre-Lift Risk Assessment (July 2018) | Regular | ||
| Mechanical Lifts and Client Handling Part 3: Sling Use and Application (July 2018) | Regular | ||
| Mechanical Lifts and Client Handling Part 4: Performing the Lift and Post-Lift Considerations (July 2018) | Regular | ||
| Ministry of Labour | MOL 4 Steps to General Worker Health and Safety Awareness Workbook: Enhanced by Surge Learning |
Orientation
|
|
| MOL 4 Steps to Worker Health and Safety Awareness Workbook for Health Care Workers Enhanced by Surge Learning |
Orientation
|
||
| MOL 5 Steps to Health and Safety Awareness for Supervisors Workbook: Enhanced by Surge Learning |
Orientation
|
||
|
Privacy and Confidentiality
|
Privacy and Confidentiality: A Presentation by Surge Learning (Released December 2016) |
Regular
|
If you have your own policies for Privacy and Confidentiality you can assign them as well. These needs to be reviewed annually. |
|
Workplace Violence and Harassment: Provincial Specific Legislation
|
Workplace Violence and Harassment: by Surge Learning Inc |
Orientation
|
You can also assign your own policies as a part of onboarding for e.g.: Employees Standard of conduct, mission vision values etc.) |
Education should include communication, skills, assessment and care planning, advance care planning, and symptom management.
It may also include the following 18:
• Principles and models of palliative care
• Care of the family and caregiver
• Assessment and management of pain and other symptoms (see Quality Statement 6)
• Assessment and management of psychosocial aspects of care, including spiritual and existential issues (see Quality Statement 7)
• Effective and compassionate communication
• Mediation and conflict management
• Advocacy and therapeutic relationship-building
• Ethical issues
• Interdisciplinary practice and competencies (see Quality Statement 12)
• Knowledge of relevant legislation
• Advance care planning, goals of care, and informed consent as described in the Ontario Health Care Consent Act (see Quality Statements 3 and 4)
• Self-care, including coping strategies, compassion fatigue, and self-exploration of death and dying
• Cultural competency and cultural safety, including care for First Nations, Inuit, and Métis peoples
• Palliative care issues in vulnerable populations (people with mental health issues, people who are
homeless/vulnerably housed, and people who are incarcerated)
• Social and cultural contexts of death and dying
• Dying trajectories and signs of impending death
• Grief, bereavement, and mourning
• Roles of grief and bereavement educators, clergy, spiritual leaders, and funeral directors