Suggested Education Recommendations for Staff of Senior Living Care and Long Term Care Homes in British Columbia

RECOMMENDED FOR ALL STAFF

Requirements	Orientation	Annually	Recommendations	Organization Info
BC Residents’ Bill of Rights	Yes	Yes	Surge Learning module – Resident Rights BC Residents’ Bill of Rights by Surge Learning Inc Feb 2020 Residents’ Bill of Rights – bill of rights.pdf https://www2.gov.bc.ca/assets/gov/health-safety/home-community-care/accountability/pdf/adultcare_bill_of_rights.pdf	Residents’ Bill of Rights
Organization’s Mission Statement	Yes	Only when changes are made	** custom content	Organization’s mission/vision/ values
Organization’s policy to promote zero tolerance of abuse and neglect of residents	Yes	Yes	Resident Abuse and Neglect video Power Imbalance video Resident Abuse and Neglect: A Presentation by Surge Learning (Updated September 2022) Power Imbalance and Abuse Prevention: by Surge Learning Inc. ** custom content	Organization’s policy on Resident Abuse and Neglect
Organization’s policy for incident reporting	Yes	Yes	Mandatory Reporting and Critical Incidents Requirements: A Presentation by Surge Learning – with Closed Captioning Mandatory Reporting Critical Incidents and Whistle-Blower Protection (2 Modules): A Presentation by Surge Learning ** custom content	Organization’s custom content/policy on Incident Reporting
No restraining of residents	Yes	Yes	Surge Learning Presentation on Restraints and PASDs: Restraints for Persons In Care Part 1 by Surge Learning English – NOT APPLICABLE TO ONTARIO LTC Restraints for Persons In Care Part 2 by Surge Learning English – NOT APPLICABLE TO ONTARIO LTC Bedrail Entrapment Testing and Safety ** custom content	Organization’s policy on No Restraints and/or Restraining of Residents
Emergency preparedness and fire prevention and safety	Yes	Yes	General Fire Safety and Emergency Planning Presentation in the Surge Learning Library Fire Safety and Emergency Evacuation by Surge Learning ** custom content	Organization’s policy on Emergency Preparedness presentation or policies
Emergency and evacuation procedures	Yes	Yes	General Fire Safety, Emergency Planning and Emergency Codes Emergency and Pandemic Plan by Surge Learning (updated 2022) – Registered Staff & Leadership ** custom content	Organization’s Emergency Preparedness policy and procedures
Infection prevention and control (IPAC)	Yes	Yes	IPAC Modules: Module 1 Fundamentals, Module 2 Modes of Transmission, Module 3 Routine Practices, Module 4 Routine Practices, Module 5 Additional Precautions Putting on Fell PPE Taking off Full PPE BC CDC materials: COVID-19 Infection Prevention and Control Guidance for Home and Community Health Care https://www.bccdc.ca/Health-Professionals-Site/Documents/COVID19_HomeCommunity CareIPCGuidance.pdf Help us Prevent the Spread of Infections https://picnet.ca/wp-content/uploads/2023-10-10-Medical-Mask-Required-Revised.pdf Point of Care Risk Assessment (PCRA) https://picnet.ca/wp-content/uploads/Point-Of-Care-Risk-Assessment-Tool-2023-July-25-FINAL.pdf	BC CDC & Organization’s IPAC program material from Affiliated Health Authority
Hand hygiene	Yes	Yes	Just Clean Your Hands Videos and other Hand Hygiene modules available in the Surge Learning Library BC CDC materials: COVID-19 Infection Prevention and Control Guidance for Home and Community Health Care https://www.bccdc.ca/Health-Professionals-Site/Documents/COVID19_HomeCommunity CareIPCGuidance.pdf Help us Prevent the Spread of Infections https://picnet.ca/wp-content/uploads/2023-10-10-Medical-Mask-Required-Revised.pdf ** custom content	BC CDC and Organization’s IPAC program material from Affiliated Health Authority
Cleaning and disinfecting equipment	Yes	Yes	Various training modules in the Surge Learning Library ** custom content	Disinfection protocols for equipment in use by the Organization and/or Vendor
Organization’s procedures for handling concerns and complaints and the role of staff in dealing with complaints	Yes	Yes	** custom content – Organization’s policy and protocols for handling concerns and complaints Concerns, Complaints and Compliments Module Module 1 – Customer Service Module 2 – Person Centered Care Reporting Requirements in Long-Term Care Homes: Transforming Complaints into Opportunities ** custom content Annually Customer Service – Annual Refresher	Organization’s custom material and Affiliated Health Authority resources
Safe and correct use of equipment, including therapeutic equipment, mechanical lifts and assistive aids and positioning aids, that is relevant to the staff member’s responsibilities. Education should include cleaning and sanitizing	Yes	Yes	Vendor specific education on the types of equipment used by the Homes can be uploaded to Surge Learning and available in the Surge Learning Library.	Organizations or Vendor’s Education and training
Comply with a standard limiting the exposure of a worker to biological, chemical or physical agents as prescribed; (k) where so prescribed, provide a worker with written instructions as to the measures and procedures to be taken for the protection of a worker and (l) carry out such training programs for workers, supervisors and committee members as may be prescribed. (Occupational Health and Safety)	Yes	Yes	Various training modules in the Surge Learning Library: Cold Weather-Related Illness Health and Safety Talks WHMIS Occupational Health and Safety Lifts and Transfers Work Safe BC: https://www.worksafebc.com/en/law-policy/occu[ational-health-safety/searchable-ohs-regulation ** custom content	Organization’s policies/procedures relating to the Occupational Health and Safety Standards and WorkSafeBC
Organization’s policy and protocols on weather-related illness including assessment of all residents	Yes	Yes (can be seasonal throughout the year)	Prevention and Management of Hot Weather-Related Illness: A Presentation by Surge Learning ** custom content	Organization’s policies and protocol
Information and instruction that is appropriate for the worker on the contents workplace of the policy and program with respect to workplace harassment and domestic violence (OH&SA)	Yes	Yes	Various training modules in the Surge Learning Library: Workplace Violence and Harassment: by Surge Learning Inc – Bill 132 Workplace Bullying and Incivility 5 Part Series by Surge Learning 2020 WorkSafeBC https://www.worksafebc.com/en/law-policy/occu[ational-health-safety/searchable-ohs-regulation ** custom content	Health and Safety policy and procedures Organization’s policies/procedures relating to the Occupational Health and Safety Standards and WorkSafeBC
WHMIS training	Yes	Organization specific	WHMIS presentation available in the Surge Learning Library WHMIS – Part 1 & 2 – Cover GHS, New Classifications, new SDS	Education and training on specific chemicals and hazardous substance in use by the organization
Personal Health Information Act	Yes	Organization specific	Privacy Presentation Confidentiality by Surge Learning Other PHIPA modules are available in the Surge Learning Library ** custom content	Organization’s policies and protocol - education and training
Cultural Competence and Diversity	Yes	Organization specific	Long Term Care – Building Cultural Competence in Health Care – Surge Learning 2023 Diversity, Equity and Inclusion at Work – A Module by Surge Learning ** custom content	Organization’s policies and protocol

RECOMMENDED FOR DIRECT CARE (areas to consider)

Requirements	Orientation	Annually	Recommendations	Organization Info
Infection prevention and control	Organization specific	Organization specific	Blood Born Pathogens – A Module by Surge Learning – Direct Care Staff Surveillance and Outbreak Management Module 1 and Module 2 for Registered Staff Transmissible Infections – Awareness and Prevention Including Signs and Symptoms	Organization’s policies and protocol and Affiliated Health Authority resources
Medication Management	Organization specific	Organization specific	Topical Administration Long Term Care – PSW (only if PSWs apply topicals) Glucagon, Severe Hypoglycemia and Unresponsive Hypoglycemia – by Surge Learning High Alert Medications Medication Management Abbreviations ** custom content	Pharmacy Service Provider and Organization’s policies and protocol – education and training
Mental health issues, including caring for persons with Dementia	Organization specific	Organization specific	Training modules in the Surge Learning Library under Mental Health category: Mental Health Module 1 – An Introduction by Surge Learning Mental Health Module 2 – Mental Illness and Caring Strategies ** custom content	Organization’s policies and protocol and Affiliated Health Authority resources
Behaviour Management training in techniques and approaches related to responsive behaviours	Organization specific	Organization specific	Various training modules in the Surge Learning Library under the Dementia Care/Responsive Behaviours category: Dementia and Responsive Behaviours – A Module for Care Staff by Surge Learning ** custom content	Organization’s policies and protocol and Affiliated Health Authority resources
Palliative Care	Yes	Organization specific	Palliative and End of Life – Part 2 Palliative Care Services by Surge Learning Palliative Care and End of Life – Transition in Care and the Dying Process by Surge Learning ** custom content	Organization’s policies and protocol and Affiliated Health Authority resources
Fall prevention and management	Yes	Organization specific	Various training modules in the Surge Learning Library under the Falls Prevention category: Falls Prevention Part 1: An Introduction Falls Prevention Part 2: Fall Risk Factors in Seniors Falls Prevention Part 3: Assessment and Interdisciplinary Roles Falls Prevention Part 4: Interventions in Minimizing Risk for Fall and Fall-Related Injuries ** custom content	Organization’s policies and protocol and Affiliated Health Authority resources
Skin and wound care	Yes	Organization specific	Skin Care and Pressure Ulcers for Direct Care Staff A Presentation by Surge Learning Product supplier education ** custom content	Organization’s policies and protocol and Affiliated Health Authority resources
Continence care and bowel management	Yes	Organization specific	Various training modules in the Surge Learning Library under the Resident Care - Continence Care category: Continence Care by Surge Learning – Direct Care Staff – Orientation Continence Care Management Program – Annual Retraining and Reflection by Surge Learning – Direct Care Staff – Annual training ** custom content	Organization’s policies and protocol and Affiliated Health Authority resources
Pain management including pain recognition of specific and non-specific signs of pain	Yes	Organization specific	Various training modules in the Surge Learning Library under the Resident Care - Pain Management and Pain Management category: Module 1 The Pain Experience: A Module for Direct Care Staff by Surge Learning Pain and Cognitive Impairment: Reading the Cues – Direct Care Staff Module 2 Pain Assessment and Management: A Module for Registered Staff Module 3 Pharmacological Pain Management: A Module for Registered Staff ** custom content	Organization’s policies and protocol education and training and Affiliated Health Authority resources

BRITISH COLUMBIA Senior Living and LTC General Education Suggested

Abuse, Neglect

Accessibility for Persons with Disabilities 

Adult Guardianship Act

Advance Care Planning

Bill of Rights   

Care Assessment and Care Plans

Dementia Care           

Dining: meal assistance and safety when eating and drinking

Emergency Eye Wash

Food Handling, Food Preparation, Handling, Nutrition

Fire and Life Safety    

Home Care Safety      

Home Care Safety: Working Alone

Infection Prevention and Control

Lifts and Transfers     

Medications Management for Registered Staff: handling, administration, storage, incidents

Medication Management for UCP: handling, administration, storage, incidents    

Musculo-skeletal Injuries (MSI)

Occupational Health and Safety Awareness, H&S committees’ member training   

Personal Protective Equipment (PPE)            

Reportable Incidents

Restraint Use and Alternatives          

Restraints: PASDs       

Safe Use of Equipment          

Slips, Trips and Falls

WHMIS 2015 (updated)

Workers’ Rights and Responsibilities

Workplace Violence and Harassment and Bullying  

Young and vulnerable Workers          

REFERENCES:

BRITISH COLUMBIA Community Care and Assisted Living Act [SBC 2002] CHAPTER 75

http://www.bclaws.ca/civix/document/id/complete/statreg/02075_01

Residential Care Regulation B.C. Reg. 96/2009 O.C. 225/2009" http://www.bclaws.ca/civix/document/id/loo91/loo91/96_2009

WorkSafe BC Education, Training and Certification

https://www.worksafebc.com/en/health-safety/education-training-certification

WorkSafe BC Searchable OHS Regulation and related materials

https://www.worksafebc.com/en/law-policy/occupational-health-safety/searchable-ohs-regulation

British Columbia Occupation Health and Safety Act

http://www.quickscribe.bc.ca/secure/pdfs/2464.pdf